Return & Refund Policy

Last updated: April 2026

1. Return Window

You may return most items within 7 days of delivery provided they are:

Unused and in original packaging
With all original tags, manuals, and accessories
Not damaged due to buyer mishandling

2. Non-Returnable Items

Custom-cut ACP sheets or tiles
Opened cement bags (unless damaged on delivery)
Sand, aggregates, and loose bulk materials
Products marked “non-returnable” on product page
Products delivered more than 7 days ago

3. How to Initiate a Return

Log into My Account → Orders
Click Return/Dispute next to the order
Select items, reason, and upload photos (mandatory for damage claims)
Submit — we’ll arrange pickup within 3 business days

4. Refund Timelines

After item is received and inspected:

UPI / Cards: 3–7 business days
Net Banking: 5–7 business days
Wallets: 24–48 hours
COD orders: NEFT/UPI refund within 7 business days

5. Damaged in Transit

Report damaged deliveries within 48 hours with clear photos of the damaged packaging + product. We’ll arrange full replacement or refund — whichever you prefer.

6. Partial Refunds

In certain cases (e.g., minor cosmetic damage), we may offer a partial refund keeping the product with you.

7. Disputes

If you and the vendor cannot reach agreement, escalate to Garudo by filing a dispute. Our team mediates within 3–5 business days.

Questions? Contact support.